Complaints and Data Requests
Last updated: [Date to be confirmed]
1. General Complaints
If you have a concern about our services, we encourage you to contact us directly first, using the details on our Contact page, so we can work to resolve it promptly.
2. Escalation
If your complaint remains unresolved after contacting us, you may escalate it to the UAE Ministry of Economy or the relevant Department of Economic Development, in accordance with Federal Law No. 15 of 2020 on Consumer Protection.
3. Data Access and Deletion Requests
Under the UAE PDPL, you may request access to, correction of, or deletion of your personal data held by us. To make a request, contact us with your name, the information you provided, and the specific request (access, correction, or deletion).
4. Response Time
We aim to respond to all data requests within a reasonable timeframe, consistent with PDPL requirements.
5. Data Protection Regulator
If you believe your data protection rights have not been respected, you may contact the UAE Data Office.